We respect your right to delete your personal data
At SMART GYM COACH, we respect your right to control your personal data. This page explains how to request deletion of your personal data from our app and platform, and what to expect during this process.
Your Right to Deletion: According to the General Data Protection Regulation (GDPR) and local data protection laws, you have the right to request deletion of your personal data at any time.
When you request account deletion, the following data will be permanently deleted:
| Data Type | Details | Status |
|---|---|---|
| Account Information | Name, email, phone number, password | ✓ Will be deleted |
| Health Data | Weight, height, BMI, fitness goals | ✓ Will be deleted |
| Training Records | Logged exercises, weights, sets, reps | ✓ Will be deleted |
| Nutrition Data | Logged meals, calories, protein | ✓ Will be deleted |
| Photos and Videos | Progress photos, exercise videos | ✓ Will be deleted |
| Subscription History | Subscription and payment history | ⚠ Retained for 7 years (legal requirements) |
| Transaction Records | Invoices and receipts | ⚠ Retained for 7 years (tax requirements) |
Important Note: Some financial and accounting data must be retained for a specified period according to tax and accounting laws. This data will be anonymized so it cannot be personally linked to you.
Follow these steps to request deletion of your data:
Send a data deletion request via email to privacy@smartgymcoach.com with the following information::
To protect your privacy and account security, we will ask you to verify your identity. We may request:
We will review your request within 5 business days and send you a confirmation message including:
After your final confirmation, we will delete your data within 30 days. This will include:
We will send you a final confirmation email stating that your data has been successfully deleted.
Warning: This action cannot be undone!
If you are a certified trainer on the platform:
If you represent a gym:
If your account is suspended or banned for violating terms:
No, account deletion is final and cannot be reversed. However, you can create a new account at any time, but you will not be able to recover your previous data or records.
Your subscription will be cancelled immediately without refund for the remaining period. We recommend waiting until the end of your subscription period before requesting deletion.
Yes, we will notify all external service providers (such as payment processors, analytics services) of your deletion request. However, they may retain some data according to their own policies and legal requirements.
Most of your data will be deleted within 30 days. However, some data may remain in backups for up to an additional 90 days before being permanently deleted.
Yes, you can request a copy of all your personal data before deleting your account. Send a separate request to privacy@smartgymcoach.com and we will provide you with a copy of your data within 30 days.
You can cancel the deletion request at any time before final confirmation. After final confirmation and the start of the deletion process, it cannot be stopped.
Email: privacy@smartgymcoach.com
Email Subject:: Data Deletion Request - [Your Name]
Phone:: +966 XX XXX XXXX (for urgent inquiries only)
Business Hours:: Sunday - Thursday, 9:00 AM - 5:00 PM (Saudi Arabia Time)
Additional Information::
SMART GYM COACH complies with all applicable laws and regulations regarding data protection, including:
If you believe we have not handled your data deletion request properly, you have the right to file a complaint with the competent data protection authority in your country.
Our Commitment:: We are committed to protecting your privacy and respecting your rights to your personal data. If you have any questions or concerns, do not hesitate to contact us.
